The participants must know the requirements of ISO 9001:2008
The course is designed for quality management actors who control ISO 9001:2008.
Dates and Location
Master the new concepts of standard ISO HLS (High Level Structure)
Understanding the challenges of the ISO 9001:2015 revision
Examine deeply the requirements of ISO 9001:2015
Identify the impacts on your organization and ensure your management system transition
The objectives and challenges of the revised standard
The revision process
The calendar and the potencial impacts on your certification
· The new ISO standards HLS structure and linked concepts
· The vocabulary
The new definitions (playful workshop around terms and definitions)
· The quality management system principles (discovery workshop)
· Organisation context
Understanding of internal and external context of the organisation : what are the requirements ? (context discovery workshop)
Understanding of the needs and expectations of stakeholders : identify and determine their needs and expectations (brainstorming workshop)
· The management responsibilities
Roles, responsibilities and authorities : what requirements ?
Define risks and opportunities and take them in account
The quality goals and how define the action plan to reach them ? Les objectifs qualités et comment définir le plan d’actions pour les atteindre ? (brainstorming workshop)
What are the requirements about resources?
The internal and external communication
The management system documentation : what requirements ? (discovery workshop)
· Operation activities implementation
The modifications mastering
The notion of products and services provided by external suppliers
The requirements about after delivery activities (brainstorming workshop)
· The performances evaluation
What an organisation has to monitor, measure, analyse and assess ?
Internal audit : what requirements ?
Management meeting : the requirements
What are the requirements ?
Opportunities brought by the new version
Your management system impacts
Quality Expert, Quality Responsible, Quality Director, HSEQ Director or Responsible, Quality internal auditorPedagogical methods: Numerous exchanges workshops and individual thinking and in small groups, exercises, case study and quiz.